Support Engineer
Apply NowEffective Date
January 26, 2012
Company
Protegrity is the world's most recognized and trusted solutions provider for data security. As the innovation leader in the data security space, Protegrity has a very strong recurring customer base on the Fortune 1000 world-wide list. If you want to be part of a high growth, innovative, yet established in the marketplace software company, where you can have an immediate impact – then Protegrity is the company for you.
Protegrity’s mission is to protect the most valuable assets that a company has: its data – from acquisition to deletion. We are committed to supplying security software products and services that provide reliability, functionality and performance The Protegrity Data Security Platform continuously safeguards sensitive information throughout its lifecycle with patented database, file, and application encryption and tokenization as well as integrated data security key management. Incorporation of strong encryption algorithms like 3DES and AES ensures support of widely accepted, industry standards.
Patented key management, handled in Protegrity Enterprise Security Administrator, delivers centralized, secure key creation.
Position Mission
Provide in-depth Protegrity product expertise along with technical and business knowledge support to Protegrity’s sales team.
Position Summary
The Support Engineer is a key player in an exciting, customer interfacing role that couples technical and client relationship skills. The Technical Services Engineer will be a conduit of customer information to the R&D and Product Management teams.The Technical Services Engineer is part of the Technical Services team.
Responsibilities
The Technical Services Engineer will be expected to provide knowledge, expertise and credentials that clearly establish credibility among our existing and potential customers. The Technical Services Engineer will:
- Support the implementation of Protegrity’s solutions. This will involve Protegrity and third party product (i.e. databases, operating systems, web services, networking, etc.) configuration and some development.
- Consult and assist customer with fine-tuning Protegrity solution functionality and service optimization to meet customer’s business objectives.
- Provide technical training to the customer technical staff.
- Demonstrate superb customer relation skills
- Effectively and efficiently multi-task, prioritize and organize
- Maintain a dynamic upbeat presence with our customers and fellow team mates.
- Provide excellent documentation (time cards, support cases, etc.)
- Perform other tasks and responsibilities as applicable
Example of Duties
Detailed Description
Required Qualifications
- Willing and able to go the extra mile to delight customers
- Experience and excellent skills with databases (Teradata or Oracle or SQL Server or DB/2)
- Windows and Unix OS experience
- Exceptionally strong and tenacious problem solving and analytical skills
- Well-developed interpersonal skills with an ability to get along with diverse personalities
- Understanding of the role of technology in solving business issues and improving ROI
- High sense of urgency
Advantages
- Previous service experience
- Previous security or security product experience
- Previous sales engineer experience
Education
BS in Computer Science preferred
Location
Stamford, CT Headquarters
Relocation
Stamford, CT Headquarters
Reports to
Director, Technical Services