The Challenge
Ensuring Data Security and Compliance Across a Global Network
A top 5 global bank, supporting 200+ million customers in 160 countries, needed to enhance data security to support cross-border data sharing, enterprise-wide analytics, and customer insights while maintaining compliance with over 130 data privacy laws. Challenges included:
- Aggregating and analyzing customer data for actionable insights
- Maintaining data sovereignty for customers across 130 countries
- Avoiding costly infrastructure duplication and compliance risks in each country
- Improving the customer experience
The Solution
Building a Centralized, Agile Data Protection Platform
Protegrity partnered with the bank to design a first-of-its-kind solution: Secure Data Service, an agile data security architecture with centralized administration and data protection endpoints. Key solution elements:
- Technology Used: Protegrity Secure Data Service, on-prem datacenters, and ServiceNow integration.
- Automated Endpoint Deployment: Data protection endpoints were automated, streamlining deployment across the bank’s infrastructure.
- ServiceNow Integration: A seamless integration with ServiceNow allowed developers to request, receive, and apply data protection for specific applications in minutes.
- Accelerated App Deployment: The solution’s agility and robust protection eliminated lengthy security reviews, enabling faster time-to-market for new applications.
The Outcome
Transforming Customer Insights and Revenue Streams with Secure Data
With Protegrity’s Secure Data Service, the bank achieved:
- Cost Savings: $50M+ reduction in infrastructure and data processor expenses.
- Increased Revenue: Generated $18M in new revenue over five years and $1.2B in sales by offboarding commercial cards to a self-service card management platform.
- Enhanced Analytics: Enabled enterprise-wide analytics for over 200 million customers, supporting business growth and new customer insights.
- Quick Deployment: Achieved a global rollout within six months, three months ahead of schedule.
- Expanded Use Cases: Globally protected data compliance enabled new applications, including fine-grained marketing with Salesforce Cloud, third-party fraud analytics, and analysis of Swiss data center call logs outside Switzerland.
Technology Implementation
The Protegrity Advantage: Scalable Security for Cloud Transformation
Before Protegrity Implementation
- Data Silos: Fragmented systems complicated data integration and security efforts.
- Limited Security Frameworks: Protecting sensitive customer information required a more robust approach.
- Scalability Barriers: Legacy infrastructure hindered real-time analytics and efficient data usage.
With Protegrity
- Seamless Data Integration: Vaultless tokenization enabled secure, accelerated migration of sensitive data.
- Enhanced Security Posture: Safeguarded customer information with compliance-ready solutions.
- Operational Excellence: Streamlined access controls and tokenization simplified data workflows.
- Future-Ready Architecture: Supported AI/ML innovations, advanced analytics, and business growth.
Protecting our customers’ PII data is essential. Protegrity tokenization accelerates our secure transformation while enabling advanced analytics with protected data.