Support

Protegrity Global Support has implemented a
'Follow the Sun' methodology, whereby we are available 24 x 7.  It's our goal to achieve a level of service excellence that exceeds your expectations and provides a delightful and successful customer experience.

Chat

You can chat online with a customer representative to easily open up a new support case in the lower right corner.

Protegrity Customer Portal

My.Protegrity is a self-service portal that enables you to fully manage site users, obtain the latest Protegrity software, and access 24-7/365 support for all critical needs. The portal is designed for efficient navigation and use, and it is frequently updated with improved features and functionalities to give you a one-stop shop for all of your Protegrity needs.

  • View and download licensed software products.
  • Create and manage support cases.
  • Access various Knowledge Base articles and online product documentation.
  • Participate in online discussions in the My.Protegrity Community Forum.
  • Manage your organization’s user accounts.
  • And much more.
click here to access the My.protegrity Customer portal

Telephone

Within the United States you can reach customer support through our main number:

US: +1.203.326.7200 / +1.650.431.7000   Option 2 for Support

Outside of the United States, here’s how you can reach us:

UK: +44 1494 857762   Option 2 for Support
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Singapore: +65 31590014   Option 2 for Support